Privacy Policy

1. Introduction

Kiwitide ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy complies with Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter or updates
• Fill out contact forms or inquiry submissions
• Communicate with us via email or phone
• Participate in surveys or feedback requests

The personal information we collect may include:

• Full name
• Email address
• Phone number
• Preferences regarding favorite clubs and areas of interest
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and general location information
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Click patterns and navigation paths
• Device identifiers and characteristics

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: To provide, maintain, and improve our website and services
• Communication: To send you newsletters, updates, and information about transfer market activities based on your preferences
• Customer Support: To respond to your inquiries, comments, and requests
• Analytics: To analyze website usage patterns and improve user experience
• Personalization: To customize content and recommendations based on your interests
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address technical issues and security threats
• Business Operations: To conduct internal research, analytics, and business development

4. Legal Basis for Processing (Canadian Context)

Under Canadian privacy law, we process your personal information based on:

• Consent: You have provided explicit consent for specific purposes
• Contractual Necessity: Processing is necessary to fulfill our services to you
• Legitimate Interests: Processing serves our legitimate business interests while respecting your privacy rights
• Legal Obligations: Processing is required to comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.

5.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.4 With Your Consent

We may share your information with third parties when you have given explicit consent for such sharing.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Our legitimate business interests

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Privacy Rights

Under Canadian privacy legislation, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Withdrawal of Consent: Withdraw previously given consent for data processing
• Objection: Object to certain types of data processing
• Data Portability: Request a copy of your information in a structured, commonly used format
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within the timeframe required by applicable law.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws. These safeguards may include:

• Standard contractual clauses
• Adequacy decisions by privacy regulators
• Certification schemes
• Your explicit consent

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Privacy Commissioner Contact

If you believe your privacy rights have been violated, you have the right to file a complaint with: